IP-based Contact Center Solutions are poised to leverage the benefits of the converged network infrastructure.  The power of unified customer interactions has never been greater and organizations have the capability to deliver exceptional service quality to their customers.  While the benefits of IP-based contact center solutions are clear, many customers remain uncertain whether their current network – and organization – is ready to realize its true potential.  Distinguishing real benefits from vendor promise can be daunting.  A 3rd party intermediary focused on your network's bigger picture and the ultimate business results it needs to achieve can provide the guidance to successfully and confidently implement a contact center solution.  

You know your business.  Contact Center Solution providers deliver expertise in unified customer interaction.  CNG prepares and manages the underlying network infrastructure.  CNG provides the expertise and experience needed to set your organization on a convergence path that is appropriate for your business.  CNG professionals bring together voice and data expertise and help you plan, build and operate your converged contact center solution.  We will work with you to determine the current state of your network infrastructure, and its ability to support VoIP services.  We can help you design the most effective convergent network that meets your business needs, and then bring the right blend of voice and data skills together to deploy the solution throughout your enterprise.

Plan Design Build Manage Support Strategic Planning Requirements/Needs Analysis RFI/RFP Development & Response Architecture Planning Network Convergence Study Technology & Operations Gap Analysis Network Capacity Planning Network Engineering Audit Network Migration Planning New Service Introduction Planning Network Convergence Design On-Site Engineering Support Scope-of-Work Development Product & Service Evaluation Proof of Concept Evaluation Interoperability Testing Project Management Site Survey Network Installation Network Integration NMS Implementation Network Commissioning Service Migration Customer Acceptance Testing On-Site Technical Support Knowledge Transfer Network Operational Assessment Policies and Procedures Software Upgrades Fault Management Performance Management Change Management Configuration Management 3rd Party Coordination Help Desk 1st, 2nd &3rd Level Support Asset Management Product Test & Verification Custom Training